eConsult is available to use from any device connected to the internet. There is no need to wait in a phone queue or visit the practice.

It takes just 3-4 minutes to complete an eConsult and your practice will get back to you within 1 working day, if not sooner.

Click on the image opposite to access the system.

By submitting an eConsult your doctors can make sure every patient gets the right care.

eConsult is available from 8am -12pm Monday-Friday

From the 12th August booking online appointemnts with SystmOnline will no longer be available.

Due to guidance around triaging appointments we are no longer able to offer appointment booking online through Apps such as SystmOne or the NHS App. The eConsut function will remain on our website for non-urgent clinical issues and administrative issues from 8am-12pm Monday-Friday.

As part of Hitchin and Whitwell PCN, Portmill Surgery hosts appointments from 6.30pm-8pm every Monday -Friday (excluding Bank Holidays) and 9am-5pm every Saturday.

Click here for more information.

Patients are requested, where possible, to telephone before 11am if a home visit is required that day.

We would request that, apart from the genuinely housebound, all other patients attend the surgery rather than request a home visit because of the extra time home visiting takes. On average four to five patients can be seen in surgery in the time it takes to do a single house call. In addition, the care that can be offered due to the lack of adequate lighting, examination facilities and equipment means that you may not receive as good a service as the doctor may be able to offer if you came to the surgery.

Please note that the doctor may telephone you rather than visit you if this is medically appropriate. Ultimately it is the doctors right to decide whether or not a visit is appropriate for a particular set of circumstances.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance (excluding weekends and public holidays). You can also text to cancel your appointment.

If you need to rebook an appointment, please contact the appointment line during normal surgery hours.

If you need help when we are closed

Click here for information about out-of-hours services and other local facilities available.

Please tell us:

• If there’s a specific doctor, nurse or other health professional you would prefer to respond
• If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• If you need an interpreter
• If you have any other access or communication needs

If you would like to register for Online Services, please fill in the form on our Contact Us page

We have a texting service which allows you to receive confirmation and reminders about your appointments.

If you have given us consent to send you text messages you will get these automatically. If you have not consented, you will need to let us know you give consent in order to receive these reminders.

Please remember to update your contact details with us when you change address, telephone numbers and email address. You can do this here.

If you're planning to travel outside the UK you may need to be vaccinated against some of the serious diseases found in other parts of the world.

View the NHS Travel Vaccination Advice